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ABOUT Auto & Property Claims Assurance
Auto & Property Claims Assurance will expedite your claims, by providing personalized service, expert guidance, and efficient processing, ensuring you receive the support and resolution you deserve with minimal hassle.
We empower IA firms, insurance companies, and policy holders by taking charge of settling insurance claims. Our expert claims adjusters meticulously investigate insurance claims, assess damages or losses, and ensure fair payouts in accordance with policy terms. We can help you with claims for losses to your auto, RV, buildings, or properties caused by accidents or natural disasters.
What Is the Difference Between A Public and an Independent Adjuster?
Public and independent adjusters both play key roles in the insurance claims process but serve different interests. A public adjuster, hired by the policyholder, advocates for maximizing their settlement. In contrast, an independent adjuster, employed by the insurance company or working with IA firms, evaluates claims to ensure fair settlements according to company policies.
At Auto & Property Claims Assurance, our mission is to deliver exceptional, impartial, and accurate claims adjusting services that prioritize our clients’ peace of mind. We are committed to providing thorough investigations and fair assessments, leveraging our expertise to ensure every claim is handled with integrity and transparency. Our goal is to build trust and foster lasting relationships by consistently exceeding expectations and supporting our clients through every step of the claims process.
We will conduct a thorough inspection to identify and document all damages, including hidden or overlooked issues.
+1 (830) 302-0223
Our Clients Say
Thank you for your feedback! It means a lot to us.
Maria T., San Marcos, February 2025
I was ready to give up after my car was totaled in an accident where the other party was at fault. The insurance sent out Auto & Property Claims Assurance took over, and their adjuster, Jesse, was a lifesaver. He worked with my insurance and got my clams settled quickly and fairly. They handled everything, and I didn’t have to deal with the insurance company’s nonsense. Amazing service!
Lisa M., New Braunfels, February 2025
I recently had the pleasure of working with Jesse after my RV was damaged in an unfortunate incident. While pulling into a campsite, I accidentally backed under a low-hanging tree branch, causing significant body and paint damage to my beloved RV.
Jesse was incredibly professional and empathetic about my situation. He arrived right on time, which I greatly appreciated given the stress I was already experiencing.
During the inspection, Jesse's attention to detail was impressive. He thoroughly assessed the damage and took the time to explain the process to me, ensuring I understood what to expect moving forward. His expertise was evident, and he answered all my questions with patience and clarity.
Robert R., Kerrville, May 2025
I recently worked with Auto & Property Claims Assurance after my car was damaged by hail in Kerrville. The team was professional and efficient from the start. The adjuster was knowledgeable, friendly, and patient, explaining every step and answering all my questions. Their attention to detail ensured I received a fair settlement, making the claims process smooth and stress-free. I highly recommend their services for anyone needing insurance adjusting in the Tx Hill Country area. Thank you for your excellent service!
FAQ
Here are the answers to the most popular ones:
What Is An Independent Adjuster?
An independent insurance claims adjuster is a professional who evaluates insurance claims on behalf of an insurance company but works on a freelance or contract basis rather than as an employee of the company. These adjusters are hired by insurance companies and/or IA firms to assess damages, investigate claims, and determine the appropriate compensation for policyholders following an incident, such as an accident or natural disaster. Independent adjusters often handle claims in various regions and can work for multiple insurance companies. Their role involves examining the details of a claim, inspecting damages, interviewing witnesses, and reviewing policy documents to ensure a fair and accurate settlement is reached.
Why Are Independent Adjusters Valuable?
Independent adjusters play a crucial role in the insurance industry by providing unbiased assessments of claims, which helps ensure that both insurance companies and policyholders receive fair outcomes. When a claim is filed, an independent adjuster evaluates the extent of damage or loss and determines the appropriate amount for compensation. Their impartiality is vital because they are not directly employed by the insurance company or the policyholder; instead, they work as third-party professionals. This independence helps maintain trust in the claims process, as it reduces potential conflicts of interest that might arise if the assessment were conducted by an in-house adjuster. Furthermore, independent adjusters often bring specialized expertise and local knowledge, enabling them to efficiently handle claims with accuracy and professionalism.
What Do Independent Adjusters Do?
Investigate Claims: Independent adjusters assess and investigate insurance claims on behalf of insurance companies, gathering evidence and documentation to determine the extent of coverage and liability.
Evaluate Damages: They inspect the physical damage to property or vehicles, interviewing witnesses and claimants when necessary, to estimate the cost of repairs or replacements.
Prepare Reports: They compile detailed reports outlining their findings, including photographs, diagrams, and statements, to assist insurance companies in making informed decisions.
Ensure Compliance: Independent adjusters ensure that all claims are processed in compliance with relevant laws, regulations, and the specific terms of the insurance policy.
What qualifications do you have?
At Auto & Property Claims Assurance the owners/adjusters collectively hold the following qualifications:
Insurance Related● TX All Lines Insurance Adjuster Licenses (individuals)● Registered with TX to do business as Adjusters (business)● Reciprocal Adjuster Licenses in other states● Continuing education with TDI approved courses
Other ● Bachelor of Science in IDST/Education, Texas A&M Kingsville● Associate of Arts in IDST/Education, Alamo Community Colleges● TX Certified Educator for 20 years
To become an independent adjuster in Texas, the following qualifications are typically needed:Licensing Exam: Pass the Texas Adjuster Licensing Exam, which tests knowledge of insurance policies, claim procedures, and relevant laws and regulations.Background Check: Undergo a fingerprint-based background check to ensure a clean criminal history, which is mandatory for obtaining a license.Continuing Education: Once licensed, fulfill continuing education requirements to maintain the license, staying updated with industry practices and regulations.
Things to Consider Before Hiring
Licensing: Ensure the adjuster is licensed in your state. You can verify this through your state’s insurance department (e.g., Florida Department of Financial Services).
Reputation: Research reviews, ask for references, or check platforms like the National Association of Public Insurance Adjusters (NAPIA) for reputable professionals.
Contract Terms: Review the fee structure and contract carefully. Some states cap fees (e.g., TX limits public adjuster fees to 10%)
Timing: Many states have statutes of limitations for filing claims. Hiring an independent adjuster can help companies that need to adhere to timeframes.
Conflict of Interest: Avoid adjusters with ties to contractors or repair companies, as this may lead to biased recommendations.
What sets you apart? Why should I choose you?
Area / TerritoryWe are located in a rapidly growing underserved area, and we are willing to travel.
Extended HoursWe offer weekend and extended weekday hours upon request, our phones are always on.
Personalized ServiceWe provide tailored solutions to meet the specific needs of each client.
Extensive Hands-On ExperienceOur owner's background in auto body repair and RV work provide a deep understanding of repair processes and costs.
CONTACT US
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Contact Us
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Owner & Adjuster
Jesse Caballeromoc.smialcytreporpotua%40essej(830) 302-0223
Office Manager & Adjuster
April Caballeromoc.smialcytreporpotua%40lirpa (830) 302-0223
Hours
Mon-Fri 8:00-5:00Sat by appointment onlySun closed